Refund policy

Returns & Refunds

We want you to love your JESE Heated Pro. If it’s not right for you, here’s how returns work.

30-day returns
You can request a return within 30 days of delivery. To be eligible, the item must be in the same condition you received it, in its original packaging, with all accessories and proof of purchase. Items on sale are eligible for return too.

How to start a return
Email ops@jesehome.com with your order number and the reason for your return. Please don’t send anything back before we reply. Items sent without an approved return can’t be accepted. Once your return is approved, we’ll send you the return address, a shipping label, and instructions.

Damaged, defective, or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away with your order number and a photo or short video. We’ll replace it or refund you, and return shipping is free.

Warranty
Every JESE Heated Pro includes a 12-month manufacturer warranty. See our Warranty & Returns page for full details.

Exchanges
The fastest way to get a different item is to return the one you have. Once the return is accepted, place a new order.

Refunds
We’ll email you once we’ve received and inspected your return, and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since approval, contact us at ops@jesehome.com.

Shipping area
We currently ship within the United States only.

Questions?
Email ops@jesehome.com. A real person on our team will get back to you.